/* =============================================================================
   RA — Reclame Aqui CAMIM · tema Aurora / Glassmorphism
   ============================================================================= */
:root {
  --bg: #070912;
  --bg-2: #0b1020;
  --glass: rgba(255, 255, 255, 0.06);
  --glass-strong: rgba(255, 255, 255, 0.10);
  --stroke: rgba(255, 255, 255, 0.14);
  --text: #eaf0ff;
  --muted: #9aa6c7;
  --brand: #6c8cff;
  --brand-2: #b06cff;
  --accent: #25e3c3;
  --danger: #ff6b8b;
  --warn: #ffcc5c;
  --ok: #4be39a;
  --radius: 18px;
  --shadow: 0 20px 60px rgba(0, 0, 0, 0.45);
  font-synthesis: none;
}

* { box-sizing: border-box; }

html, body { height: 100%; }

body {
  margin: 0;
  color: var(--text);
  font-family: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  background: radial-gradient(1200px 800px at 80% -10%, #15193a 0%, var(--bg) 55%) fixed;
  overflow-x: hidden;
  min-height: 100vh;
}

/* ---------- Aurora animada ---------- */
.aurora { position: fixed; inset: 0; z-index: -2; overflow: hidden; filter: blur(60px); }
.aurora .blob {
  position: absolute; width: 46vw; height: 46vw; border-radius: 50%;
  opacity: 0.55; mix-blend-mode: screen; animation: float 22s ease-in-out infinite;
}
.aurora .b1 { background: radial-gradient(circle, var(--brand), transparent 60%); top: -10%; left: -5%; }
.aurora .b2 { background: radial-gradient(circle, var(--brand-2), transparent 60%); top: 20%; right: -10%; animation-delay: -6s; }
.aurora .b3 { background: radial-gradient(circle, var(--accent), transparent 60%); bottom: -15%; left: 25%; animation-delay: -12s; }
.grain { position: fixed; inset: 0; z-index: -1; opacity: 0.05; pointer-events: none;
  background-image: radial-gradient(rgba(255,255,255,.6) 1px, transparent 1px); background-size: 3px 3px; }

@keyframes float {
  0%, 100% { transform: translate(0, 0) scale(1); }
  33% { transform: translate(6%, 8%) scale(1.12); }
  66% { transform: translate(-7%, -5%) scale(0.95); }
}

/* ---------- Glass primitives ---------- */
.glass {
  background: var(--glass);
  border: 1px solid var(--stroke);
  border-radius: var(--radius);
  backdrop-filter: blur(18px) saturate(140%);
  -webkit-backdrop-filter: blur(18px) saturate(140%);
  box-shadow: var(--shadow);
}

a { color: var(--brand); text-decoration: none; }
a:hover { color: #9db4ff; }

/* ---------- Layout ---------- */
.nav {
  position: sticky; top: 0; z-index: 10;
  display: flex; align-items: center; gap: 18px;
  padding: 14px 22px; margin: 16px; border-radius: 16px;
}
.nav .brand { font-weight: 800; letter-spacing: .4px; font-size: 1.1rem;
  background: linear-gradient(90deg, var(--brand), var(--brand-2), var(--accent));
  -webkit-background-clip: text; background-clip: text; color: transparent; }
.nav .links { display: flex; gap: 6px; flex-wrap: wrap; }
.nav .links a { padding: 8px 14px; border-radius: 10px; color: var(--muted); font-weight: 600; }
.nav .links a:hover, .nav .links a.active { color: var(--text); background: var(--glass-strong); }
.nav .spacer { flex: 1; }
.nav .who { color: var(--muted); font-size: .9rem; }

.container { max-width: 1080px; margin: 0 auto; padding: 8px 16px 64px; }

/* ---------- Hero / landing ---------- */
.hero { min-height: 78vh; display: grid; place-items: center; text-align: center; padding: 40px 16px; }
.hero .card { max-width: 560px; padding: 48px 40px; }
.hero h1 { font-size: clamp(2.2rem, 6vw, 3.6rem); margin: 0 0 8px; line-height: 1.05;
  background: linear-gradient(100deg, #fff, var(--brand) 40%, var(--brand-2) 70%, var(--accent));
  -webkit-background-clip: text; background-clip: text; color: transparent; }
.hero p { color: var(--muted); font-size: 1.05rem; margin: 0 0 28px; }

/* ---------- Buttons ---------- */
.btn {
  display: inline-flex; align-items: center; gap: 8px; cursor: pointer;
  padding: 12px 22px; border-radius: 12px; font-weight: 700; font-size: .98rem;
  border: 1px solid var(--stroke); background: var(--glass-strong); color: var(--text);
  transition: transform .15s ease, box-shadow .2s ease, filter .2s ease;
}
.btn:hover { transform: translateY(-2px); }
.btn-primary {
  border: none; color: #0b1020;
  background: linear-gradient(100deg, var(--brand), var(--brand-2));
  box-shadow: 0 10px 30px rgba(108, 140, 255, .45);
}
.btn-primary:hover { filter: brightness(1.08); box-shadow: 0 14px 40px rgba(176, 108, 255, .5); }
.btn-ghost { background: transparent; }
.btn-danger { border-color: rgba(255,107,139,.5); color: var(--danger); background: rgba(255,107,139,.08); }
.btn-sm { padding: 7px 14px; font-size: .85rem; }

/* ---------- Grid / cards ---------- */
.grid { display: grid; gap: 18px; }
.grid.cols-5 { grid-template-columns: repeat(5, 1fr); }
.grid.cols-4 { grid-template-columns: repeat(4, 1fr); }
.grid.cols-3 { grid-template-columns: repeat(3, 1fr); }
.grid.cols-2 { grid-template-columns: repeat(2, 1fr); }
a.stat { text-decoration: none; color: inherit; display: block; }
@media (max-width: 860px) { .grid.cols-5, .grid.cols-4, .grid.cols-3, .grid.cols-2 { grid-template-columns: 1fr 1fr; } }
@media (max-width: 560px) { .grid.cols-5, .grid.cols-4, .grid.cols-3, .grid.cols-2 { grid-template-columns: 1fr; } }

.card { padding: 22px; }
.card h2, .card h3 { margin-top: 0; }
.stat { padding: 22px; }
.stat .n { font-size: 2.4rem; font-weight: 800;
  background: linear-gradient(100deg, var(--brand), var(--accent));
  -webkit-background-clip: text; background-clip: text; color: transparent; }
.stat .l { color: var(--muted); font-weight: 600; }

.section-head { display: flex; align-items: center; gap: 12px; margin: 28px 0 14px; }
.section-head h2 { margin: 0; font-size: 1.3rem; }
.section-head .spacer { flex: 1; }

/* ---------- Tables ---------- */
.table { width: 100%; border-collapse: collapse; overflow: hidden; border-radius: 14px; }
.table th, .table td { text-align: left; padding: 14px 16px; border-bottom: 1px solid var(--stroke); }
.table th { color: var(--muted); font-size: .82rem; text-transform: uppercase; letter-spacing: .5px; }
.table tr:last-child td { border-bottom: none; }
.table tbody tr:hover { background: var(--glass); }

/* ---------- Badges ---------- */
.badge { display: inline-block; padding: 4px 12px; border-radius: 999px; font-size: .78rem;
  font-weight: 700; border: 1px solid var(--stroke); background: var(--glass-strong); }
.badge.ABERTA { color: var(--warn); border-color: rgba(255,204,92,.4); }
.badge.RESPONDIDA, .badge.REPLICADA { color: var(--brand); border-color: rgba(108,140,255,.4); }
.badge.RESOLVIDA, .badge.FINALIZADA { color: var(--ok); border-color: rgba(75,227,154,.4); }
.badge.NAO_RESOLVIDA { color: var(--danger); border-color: rgba(255,107,139,.4); }

/* ---------- Forms ---------- */
form .row { margin-bottom: 16px; }
form label { display: block; margin-bottom: 6px; color: var(--muted); font-weight: 600; font-size: .9rem; }
.field, select.field, textarea.field {
  width: 100%; padding: 12px 14px; border-radius: 12px; color: var(--text);
  background: rgba(255,255,255,.04); border: 1px solid var(--stroke); font: inherit;
}
.field:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 3px rgba(108,140,255,.25); }
textarea.field { resize: vertical; }
select.field option { background: var(--bg-2); }
.errorlist { list-style: none; padding: 0; margin: 6px 0 0; color: var(--danger); font-size: .85rem; }
.help { color: var(--muted); font-size: .85rem; }
.form-actions { display: flex; gap: 10px; margin-top: 24px; }

/* ---------- Thread (interações) ---------- */
.thread { display: flex; flex-direction: column; gap: 14px; }
.msg { padding: 16px 18px; }
.msg .head { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.msg .tipo { font-weight: 800; letter-spacing: .3px; }
.msg .meta { color: var(--muted); font-size: .82rem; }
.msg .body { white-space: pre-wrap; line-height: 1.55; }
.msg.RECLAMACAO { border-left: 3px solid var(--danger); }
.msg.RESPOSTA { border-left: 3px solid var(--brand); }
.msg.REPLICA { border-left: 3px solid var(--warn); }
.msg.TREPLICA { border-left: 3px solid var(--accent); }
.msg.CONSIDERACAO_FINAL { border-left: 3px solid #22c55e; }
.msg.NOTA { border-left: 3px solid var(--muted); opacity: .9; }
/* Interações internas (não-RA): cor à DIREITA + resumo de 2 linhas */
.msg.interno { border-left: none; border-right: 4px solid var(--accent); background: rgba(255,255,255,.02); margin-left: 40px; }
.msg .body.clamp { display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.vermais { background: none; border: none; color: var(--brand); cursor: pointer; padding: 6px 0 0; font-size: .85rem; }

/* ---------- Messages ---------- */
.flash { padding: 14px 18px; margin-bottom: 14px; border-radius: 12px; }
.flash.success { background: rgba(75,227,154,.12); border: 1px solid rgba(75,227,154,.4); }
.flash.error { background: rgba(255,107,139,.12); border: 1px solid rgba(255,107,139,.4); }
.flash.info, .flash.warning { background: var(--glass-strong); border: 1px solid var(--stroke); }

.toolbar { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 18px; }
.toolbar .field { width: auto; flex: 1; min-width: 220px; }
.muted { color: var(--muted); }
.empty { text-align: center; padding: 48px; color: var(--muted); }
.kv { display: grid; grid-template-columns: 140px 1fr; gap: 8px 16px; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; }

/* Etiquetas de status (classificação rápida no detalhe) */
.status-chips { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin: -6px 0 18px; }
.status-chips form { margin: 0; }
.chip { background: transparent; border: 1px solid; border-radius: 999px; padding: 5px 13px;
  font-size: .82rem; cursor: pointer; transition: filter .12s; }
.chip:hover { filter: brightness(1.25); }

/* Form sections / matrícula lookup */
.form-section { margin: 18px 0 4px; font-size: 14px; letter-spacing: .02em; }
.inline-actions { display: flex; align-items: center; gap: 12px; margin-bottom: 10px; flex-wrap: wrap; }

/* Board por status (Kanban resumido no painel) */
.board-strip { display: flex; gap: 12px; overflow-x: auto; padding: 4px 2px 14px; }
.board-col { flex: 0 0 190px; padding: 12px; border-radius: 14px; }
.board-col-head { display: flex; align-items: center; gap: 8px; margin: 0; }
.board-col-n { font-size: 22px; font-weight: 800; min-width: 28px; }
.board-col-name { flex: 1; background: transparent; border: 1px solid transparent; color: inherit;
  font-size: 12px; padding: 4px 6px; border-radius: 8px; width: 100%; }
.board-col-name:focus { border-color: var(--muted); outline: none; background: rgba(255,255,255,.05); }
.board-col-actions { display: flex; gap: 4px; margin-top: 8px; }
.board-col-actions form { margin: 0; }
.board-add { display: flex; flex-direction: column; gap: 8px; justify-content: center; }